Terms and Conditions

1. Agreement to Terms

By accessing or using Cold Call Coach ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the Service.

2. Description of Service

Cold Call Coach provides an AI-powered sales training platform that allows users to practice sales calls with AI prospects via telephone. The Service includes:

• Phone-based practice calls with AI prospects
• Call transcripts and recordings
• Performance scorecards and feedback
• Dashboard for tracking progress

3. User Accounts

When you create an account, you must provide accurate and complete information. You are responsible for maintaining the security of your account and for all activities that occur under your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to the Service
• Interfere with or disrupt the Service
• Use the Service to harass, abuse, or harm others
• Attempt to reverse engineer or exploit the AI systems
• Share your account credentials with others

5. Subscription and Payment

Some features require a paid subscription. By subscribing, you agree to pay all applicable fees. Subscriptions automatically renew unless cancelled before the renewal date. Refunds are provided in accordance with our refund policy.

6. Free Trial and Usage Limits

We offer free practice time to new users. Free usage is subject to limits and may be changed or discontinued at any time. Abuse of free trial provisions may result in account termination.

7. Intellectual Property

The Service, including its content, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you create using the Service.

8. AI-Generated Content

The AI prospects and feedback are generated by artificial intelligence. While we strive for accuracy and helpfulness, AI responses should not be considered professional advice. The Service is for training purposes only.

9. Call Recording and Transcripts

By using the Service, you consent to the recording and transcription of your practice calls. These recordings are used to provide feedback and improve the Service. You can delete your call data at any time through your account settings.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

11. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

12. Termination

We may terminate or suspend your access to the Service at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes. Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms, please contact us at [email protected].