Frequently Asked Questions
Everything you need to know about practising sales calls with AI
Getting Started
How does it work?
Sign up in seconds with just your name, email, and company. Click to start a practice call from your browser. The AI prospect responds like a real buyer. After the call, you'll receive a detailed scorecard with feedback on your performance.
Do I need to download an app?
No. You practice by calling from your browser, just like a real sales call. Your dashboard and transcripts are accessible via any web browser.
Do I need to create an account?
Yes, but it takes seconds. Enter your name, email, and company. No password required. You get 30 free minutes to try it out.
The AI Prospect
How realistic are the AI prospects?
Very. The AI raises genuine objections, asks probing questions, and responds naturally to different selling styles. Many users tell us it's harder than their real calls because the AI doesn't give you easy wins or let weak answers slide.
What types of sales conversations can I practice?
Cold calls, discovery calls, product demos, renewal conversations, and voicemail practice. Each conversation type has multiple scenarios to help you prepare for different situations. All 25+ scenarios are available to every user.
Can I practise with different types of prospects?
Yes. We have 25+ different scenarios across five conversation types. These include enterprise gatekeepers, technical evaluators, skeptical champions, price negotiators, and more. Each presents unique challenges to help you prepare for any situation.
What objections will the AI raise?
The AI raises common sales objections like "We're already using a competitor", "It's not in the budget", "I need to think about it", "Send me an email", and "Now's not a good time". How it responds depends on how well you handle each objection.
Can I customise the prospect scenario?
You can select from different prospect types and industries. We're also working on custom scenarios where you can define your own product, target customer, and common objections.
Feedback & Scoring
What gets scored on my calls?
We evaluate your opening and hook, discovery questions, objection handling, rapport building, confidence level, and closing technique. Each area gets a score out of 10 with specific suggestions for improvement.
How quickly do I get feedback?
Your scorecard is typically ready within a few minutes of ending your call. You'll receive it by email and can view it in your dashboard.
Can I see the full transcript?
Yes. Every call includes a full transcript showing exactly what you said and how the prospect responded. This is invaluable for reviewing your technique and sharing with managers or coaches.
What are the advanced analytics?
Every call includes talk ratio (how much you spoke vs listened), question count, objection tracking, and progress comparisons against your previous calls.
Can I create custom scoring criteria for my team?
Yes. You can build custom scorecards matching your sales methodology. Whether you use BANT, MEDDIC, or your own framework, you can define the criteria that matter most to your team.
Pricing & Billing
How does pricing work?
We use pay-as-you-go pricing. Practice calls are charged per minute, and Call Insights reports are charged per report. You only pay for what you use. Usage is billed at the end of each month.
Is there a free trial?
Yes. New users get 30 free minutes to try out practice calls. No credit card required to sign up.
Can I cancel anytime?
Yes. Cancel anytime from your dashboard. You'll only pay for usage up to the cancellation date. No cancellation fees.
Do you offer team or volume discounts?
Yes. If you're training a sales team, contact us for volume pricing, shared analytics dashboards, and custom scorecards tailored to your methodology.
Privacy & Security
Does your AI train on my call recordings?
No. Your recordings and transcripts are never used to train AI models. Your data stays yours.
Is my call data private?
Absolutely. Your calls and transcripts are private to your account. We don't share your data with third parties or use it to train AI models. You can delete your data at any time.
Are my calls recorded?
Yes, calls are recorded and transcribed to provide your feedback and scorecards. These recordings are stored securely and only accessible to you. You can delete them at any time from your dashboard.
How do you handle my payment information?
We use Stripe, one of the world's most trusted payment processors. Your card details are never stored on our servers - they're handled entirely by Stripe's secure, PCI-compliant infrastructure.