Privacy Policy

Last updated: December 15, 2024

1. Introduction

Cold Call Coach ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect information you provide directly:

  • Phone number (used for authentication and calls)
  • Email address (if provided)
  • Payment information (processed securely by Stripe)
  • Account preferences and settings

Call Data

When you use our practice call service, we collect:

  • Audio recordings of your practice calls
  • Transcriptions of conversations
  • Call duration and timestamps
  • Performance scores and feedback

Automatically Collected Information

  • Device information and browser type
  • IP address and approximate location
  • Usage patterns and feature interactions

3. How We Use Your Information

We use your information to:

  • Provide and operate the Service
  • Generate performance feedback and scorecards
  • Process payments and manage subscriptions
  • Communicate with you about your account
  • Improve and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties that help us operate (e.g., Stripe for payments, OpenAI for AI processing, Deepgram for transcription)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained until you delete them or close your account. You can request deletion of your data at any time.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Object: Object to certain processing of your data
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us using the details below.

8. Cookies and Tracking

We use essential cookies to operate the Service, including session cookies for authentication. We may use analytics cookies to understand how the Service is used. You can control cookie settings through your browser.

9. Third-Party Services

Our Service integrates with:

  • OpenAI: For AI-powered conversations and feedback
  • Stripe: For payment processing
  • Deepgram: For audio transcription

These services have their own privacy policies governing their use of your data.

10. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: [email protected]