Compare performance across your team

You can now compare performance across agents and time periods in the analytics dashboard. Filter by date range, agent, or scorecard to spot trends and identify coaching opportunities.

This makes it easy to see who's improving, who might need extra support, and which areas of your sales process need attention.

What else we've shipped

• We've improved the loading speed of call transcripts
• You can now sort the calls list by duration
• Fixed an issue where some scorecards weren't displaying the correct total